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http://www.openvoc.eu/poi#funnyReviews
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  • Customer service is by far the worst we have gotten. I got the worst of them all in my opinion this guy was the worst one we ever encounter his name is Lorenso if i'm correct. which to tell you we were kinda in and out of the store with in minutes. we set an apportionment to get an upgrade on our phones and my phone was having problem that day, phone was acting up and needed a new one ASAP for work explained our situation. what he told was that AT&T no longer has contract plans of 2 years that if we wanted to upgrade we needed to call customer care and or go to online which to me made no sense. we had told him we were eligible to upgrade but insisted to go do that! and he didnt know or had the right information on why AT&T where no longer doing a 2 year plan. Basically led us to believe that we no longer were on contract and kinda pushed us out with no help or options or any reassurance that AT&t is the best or is a good provider to stay with. My husband ended up going to Verizon to check out there plans and its funny how their customer service was actually really good and explained what they also were no longer doing 2year contracts and explain reasons of and why its better. I in the mean time had called Customer Service to understand why my contract was "over" well it ended up being that it was still the same no changes to my contract. just that they will no longer be doing a 2 year contract and reason for it. Also, if I wanted to upgrade I had to go in store to upgrade!!!
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