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| - Wow, where do I start....we actually have been eating here a while now- the mister thoroughly enjoys the red beans and rice and I do like their Manhattan clam chowder.
I will tell you now that what I am reviewing is going to be on their service. Usually when we eat here, we sit at a table and there is normally no issues. Well, yesterday we went to Sunset Station and it was Christmas Day. As everyone in Vegas knows- the casinos are packed on Xmas day and the restaurants are usually packed. Since this was the first Christmas that my daughter was spending with us, we thought we go out for a nice dinner.
We arrived at the Oyster Bar and there was a little line, no problem we think. So we wait in line, there is a party of 5 in front of us and they are waiting for a table since there is not enough room at the bar. They tell us that there is room at the bar since there's only 3 of us. We don't know if we should wait since there is a sign at the entrance that says "seat yourself"....well we walk around the bar and find 4 seats available, however, the bar area is not cleaned and there are leftover dishes from the last party...so we thought okay, we'll sit down and wait.
So we sat and waited- 10 minutes go by, no one comes to clean the bar area even though the entire staff is walking past us...another 10 mins go by- no acknowledgment from anyone behind the bar or waitstaff...the people sitting next to us tell us they are changing shifts...okay that's fine but why would another CUSTOMER have to tell us that??!?? I say it's okay, I know they are busy...so we wait another 10 mins...by now, the kid is really upset and the mister is FUMING...
It's not so much that they couldn't get to us, BUT at least ACKNOWLEDGE that we were there...all we needed was a "we'll be right with you"...my poor daughter was so upset she just wanted to leave...could it be that we were one of the few people in there with a kid? Maybe not...who knows but I have worked in a restaurant before and customers walking out is never a good thing BUT ultimately that's what happened...WE WALKED OUT...not because we didn't get served but we weren't even spoken to by ANYONE behind the bar...too bad cause we did like the food...OH WELL, looks like our money is not welcomed so we will NEVER be back...
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