| rev:text
| - I'll say that the food was good, as far as steakhouses go (they have seafood too). We were a party of 5 and got the $27 appetizer sampler which was pretty tasty, plenty for 5 people. In our party we got the prime rib, filet mignon and a couple of steaks. The service is where they really fell short.
Our server, Fausto, was completely inattentive. I ordered a Pepsi and he brought a diet. He didn't really stop by our table to refill our drinks, I had to stop him as he was walking by our table but he wouldn't have otherwise stopped. He refilled our waters once without being prompted. When our food was brought out (Fausto wasn't the food runner), my $39 filet mignon was cooked near wll done even though I ordered medium rare. It took 10 minutes before Fausto made an appearance (again, walking by our table so I had to actually stop him) and told him that my steak was overcooked. He said that he put in the order wrong and apologized, offering to bring me another steak but by that point two of the five people were nearly done with their meals and I didn't want to wait. I told him I would eat it anyways and to please bring me another Pepsi. It took him 15 minutes to bring me my drink, by which point all of us were done with our dinners and ready to go.
He then asked about dessert and I told him that we were ready to go. He said he was bringing me a free dessert because of my meal being incorrect and he handed me a menu but I didn't really want one (it would have been more appropriate to take my incorrect item(s) off the bill). Nonetheless, when he came back for our dessert orders, we all declined and I told him I didn't want anything. He said he was bringing out a Key Lime pie anyways as an apology (even though I would never have ordered that as a dessert had I been given a choice). I told him to get it for me to go, which they did, and then presented us with our $250 bill with no other adjustments made.
I gave the pie to a street person on the walk back to our hotel so it wouldn't go to waste, but if this experience was at all indicative of this restaurant, I would recommend that you **never** set foot in the place.
Note: I did complain to the general manager, Kristal Leeder, after my experience and she was very prompt in replying to my e-mail addressing my concerns. She did offer a certificate toward a future visit with the restaurant, which I think is fair considering the service failure that occurred.
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