I called at 4:53 PM and talked to a nice lady at the office. She told me she would contact her service tech and call me back. I got a call back within 15 minutes and she told me someone would be at my house between 5 and 7 that same day. By 5:30, Chase was here to fix my air conditioner and was out the door by 6. It was fast, efficient service and they even came after their business hours. Great service and reasonable prices.