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| - Great staff, terrible corporate practices.
This was my first time getting lash extensions, and it was just today, but as far as I can tell, Diamond did a great job. My real lashes are pitiful, but Diamond transformed them in 90 minutes. It felt like half that long.
When she got to my second eye, she realized that the lashes are thinner on that side and so it's less full, but I still look far better than before. I think they know what they're doing - they recommended that I get "short" extensions, but I insisted on "medium" and now they rub on my glasses! I was taken on time, the place was spotless, and she made sure I was comfortable.
I'd give Diamond 5 stars, but the company gets considerably less. I object strongly to the liability waiver - if you are blinded because someone did something wrong, too bad? And what a sales pitch! There are 10 overpriced products offered, including an $18 eyelash brush. Like I can't wash the one from my last mascara? And why would I commit to pay $50/month, whether I come in or not, for a $20 discount? I'm old enough to understand math.
Another reviewer complained about the music. I would have preferred it a little quieter, so that I could have slept, but I liked the variety that was played. Because we all like different music, maybe it would be better if it were less noticeable.
Having to give my credit card info to get an appointment, the absurd liability waiver, and the pressure to buy more can poison my opinion of a business. Maybe that's why I was the only customer in the place. The staff were all friendly and professional so I hope they land well if it closes.
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