| rev:text
| - There is an update!
There response to my review!
I'm sorry for your experience on Saturday night, unfortunately we don't take reservations for UFC nights. We offer no cover and try to accommodate everyone. We cannot hold tables if the entire group isn't present and once the whole group is present we try to seat every in the order their group came in. Once again very sorry that you all couldn't get seated. We will look at other options in the future.
My response:
Well that is fine, I will not be going back to your location and I will tell everyone how unaccommodating you guys were and I will be taking this as high as I can to make sure you guys understand you cant treat people the way you treated my family. I understand you guys were busy but you could have done something then trying to have a family of 9 seat at a table for 4. That was not ok and on top of it, My uncle did tell you guys we were right around the corner and still nothing. So don't give me crap about trying to help, the Manager Chris didn't care no did he really try to seat all of us at one table that was big enough for us. He just pushed us off like we didn't matter, your customer service there was really crappy and that is not ok with me. I have read all the other reviews and they felt the same way. I also had 2 children with me as well and we wanted to get a pizza, where in the hell were we supposed to put it on a table has has tons of crap on it as it was and then try to eat a pizza with no room to even sit.I will take this to the news if I need to. I don't want free food or any coupons, I just want you guys to understand that you cant treat people that way. Even in you commit to my post wasn't very friendly and you still don't really care to even fix the issue at hand. So again I feel like I am not being treated like a customer should. I will be showing this to everyone, and letting them know just how rude and unprofessional you and your location really is!! So thank you for your time to write me back but that really didn't help anything and just made it worse for you guys!
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First off, I have been coming to this location with my uncle for almost 2 years, the service has always been great up to this point! I am sooooo passed it's not even funny! I am not one to complain and I am the one that always fines the good in everything! Tonight was a very different..... my uncle got here at 5 pm and told them that I have some more people coming in about a hour or so, I would like a bigger table. Now I know they will not sit you till your whole party is there, and they were pretty busy. But he said he will sit at a table till the bigger table opened up. They told him ok no worries, well the time we got they they gave us 5 chairs to sit around his table because they didn't have a big table and the manager would not pull a table to my uncles because there were people waiting! Now as you can see the table my uncle had was a 4 top and now you have the 4 chairs that are already there and then add another 5! The kicker was, we asked as the big table that seats more opens up and the manager flat out said no! You guys weren't here and there are people waiting. So I said I was leaving and will not come back! The manager didn't really seem to care or try to work with us at all! So we left, as I was driving away I called and asked for the managers name! His name was Chris, he was the most unhelpful, not caring manager ever! He could care less that we left! We drove from north phoenix just to eat there because we love that place. Once I got his name then I asked for his managers name, I got a name of Mike, then I asked for his contract information and they would not give it to me! The lady on the phone was really nice but it's clear that Chis (night manager) could care less, as long as he is pushing people in to get their money! I am sooo mad and I will take this as far up as I can to prove a point that you can't treat people that way! That was the most horrible customer service I have ever had! I would not recommend that location ever again!
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