Consistently disappointing...
I struggled with whether to provide 1 or 2 stars and finally landed on one due to several factors: experience, price, and overall poor food quality.
Having visited PFs several times in the past I had vowed not to return but was persuaded by my wife and the nagging popularity of the place that has me asking myself: 'Maybe I am missing something here'...
We did takeout and were told when we called that it would require an hour to prepare the food (we had called at 6PM and were expecting a little time, however that seemed excessive). Upon arrival they had screwed up the order and to their credit did try to make things right by providing the food error to us for free while working 'on a rush' to correct the mistake. All fine and good, but caused a delay of 25 minutes for our food with a screaming 2 week old in the car.
We had Lo Mein that was excessively greasy while the vegetables lacked any crisp. The dish had little flavor behind the grease, but with enough Sararchi sauce I could numb my mouth beyond taste. It felt like a dish that had been reheated in the microwave. The portion was large, but whats a good sized portion if the food is low quality.
My wife had crispy honey shrimp that was slightly better, but the portion in this case was on the skimpy side. Their heralded lettuce wraps were just OK as well, with more water chestnuts than chicken and again lacking much flavor.
With the overall poor experience we will steer of PFs in the future and look for smaller, more locally owned operations for our Aisan fix.