We wanted to love them! Mort was our sales guy and came over to do some measurements. He then came inside and sat at our kitchen table to review things together. We thought we had finally found our pool company! After about an hour he said he would work on some final drawings and get us a quote by the end of the day. Two days later we received a quote with a lot of things we were unsure of. I tried to reach Mort both by phone and by email. One week later I finally heard from him again saying he had been on vacation and would get us the answers by the end of that day. Never heard from him again. So frustrating to spend time and energy on preparing an $80,000 pool and spa just to have the sales guy dropped the ball. Very disappointing!