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  • My AC Unit went out on Saturday and it is now Tuesday with no return phone call as to when a service company will be out to repair. Been leaving messages since Saturday. Not one return call. This coming is a joke! What did I pay for if I can get anything repaired!! UPDATE: after reading a tip that they use caller Id and will transfer to VM and never return calls. I called from my son's phone and guess what? Someone answered! The repair took a week to get someone out and during this time I called on my stove told the lady EXACTLY what the problem was (the thermostat that regulates the heat needed to be replaced) said someone would come July 2 between 1 & 4. However somebody called me, Saturday July 1, say they would be out on Sunday between 1-4pm and NO ONE CAME. The repair guy called me on Monday and came out on Monday closer to 4 o'clock of course. He was nice. Apologizing for the call to say he would be over on Sunday and agreeing that it was the temperature gage. I told him that's what I told the office he shook his head and again apologize for the incompetence in the office. He also stated that someone from the office would be calling me to give ETA on the part delivery. It is now July 11 and I still have received no phone call.
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