It always pleasant speaking to the receptionists at this hand & stone location. I am not a member but have a family member who is so have come in here and there when I have pain in my back. I would have to say that the facial appointment I had was absolutely amazing and when I joked I wanted Kylie Jenner lips she put a masque sort of product on that naturally would plump them. Also, I had an amazing Swedish style massage. I would recommend going here over other chain massage spas because it is more relaxing and laid back.