I try to like Panera, I really do... easy, convenient, can customize items to make them somewhat healthy, but I continue to have not so pleasant experiences at many of the locations near me.
I went to this location for a quick lunch while I was out in the field for work and ordered the Chicken Cobb salad with balsamic... it was definitely not the balsamic... I was given the dressing it normally comes with. I get this enough that I know what the difference is. When asked, they insisted it was Balsamic... actually kind of argued with me on it. I ended up eating a few bites, tossing it and then ordering a few pastries to go for customers.
I was bothered at the fact that I spent another $11 or so on lunch and a drink only not to have eaten so I called to let the manager know... I was given attitude by someone who I do not think was the manager. I give up.
If you care about getting what you order, and decent service, do not come here :(