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| - You would think with so many 1 star ratings, Centurylink would do something but apparently customer service isn't there strong point. I'm so upset with my service experience and how my ending contract is being handled.
Started service May 2016, my internet price went up May 2017 and I finally investigated it July 2017. Spoke with retention's and they were able to lower my price.
Moving up to present day, June 2018 I'm In the process of moving & I called to discontinue my service since I am moving in with someone who has internet. Apparently, when they lowered my price in July 2017 they changed my contract end date to July 31st 2018. My options for this:
Pay an ETF (which is 100% not an option, I have never cancelled services early, I have always paid bills with Century and outside century on time and I'm not about to change that), or- keep the internet though I'm moving out June 25th and have it remain on for someone else to use until July 31st. Even sw a supervisor and expressed I was not made aware of a contract change and just wanted them to work w me.
Nope. So looks like next tenant gets curtesy 1 month internet at my expense.
Spent 30 mins on the phone w them, 20 of which was on hold which is always the issue given their hrs of operation are a joke. No one on weekends? And 8-6, really? I will not ever use century again, this was your ending impression and now you can clearly read my impression as I will be posting my reviews everywhere. Thanks for nothing.
Ps, my 40 mbps never ran at that, maybe 20. So REALLY thanks for nothing
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