Shuttle bus catastrophe.
If you've returned your car at the car rental center and traveling back to the airport via the shuttle bus, just hope that Cheryl is not in charge of organizing the lines when you're there.
There were 6+ separate lines waiting for the single loading area for the Terminal 1 bus - all unorganized and nonsensical - thanks to Cheryl. Panicked travelers were hailing cabs and racing off to the airport.
No information was provided to the increasingly frustrated crowds. Shockingly, it took 30 minutes of waiting to get on the damn bus. The busses were allowed to leave with empty seats! Unforgivable, but I guess Cheryl and crew do not know how to count....sad. Perhaps Cheryl should apply for a job at the post office; she is supremely qualified..