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  • DO NOT GIVE NYX YOUR BUSINESS. 1) POOR CUSTOMER SERVICE 2) RE-USING OLD EQUIPMENT AND PONDING OFF AS NEW (caught this guy lying to me twice during my visit) 3) EXCUSES, EXCUSES, EXCUSES - NOT WILLING TO ADMIT TO SELLING DEFECTIVE PRODUCT Bought a black Kangertech here and 3 days later it started to leak, by the next morning the outside of the tank looked like someone had brushed it with juice. I went back with confidence that they would help me, but all I got was excuses after excuses and poor customer service. The guy said, "these coils should last between 3 - 4 weeks, so it's probably the coil and not the tank, I'll switch up the coil and if it happens again come back and I will switch up a brand new tank". Load and be hold it happens again 3 days later, just like the first time. This time I go back, hoping they will at least switch up the tank. The same guy helped me and he was nice to admit that the "Kangertech is known to leak" and he will switch up for the "Aspire tank which is solid and will not leak". Perfect! Problem solved right? NOPE! Now the unit is mismatched. I have a black battery pack with a silver tank. I explain to him and he agrees that it looks awkward mismatched, but he can't make a decision on swapping the battery unit to match the tank. So he picks up his phone (to call the owner - I'm guessing) leaves the floor and comes back, But this time his whole demeanor changed. NOW he can't give me the Aspire (doesnt leak) but he will swap for another black kangertech tank (which he already admits that is known to leak) - what does that solve? Nothing. I explain that I'm am willing to pay the difference for a matching silver battery. BUT he ignores me and begins to take the Aspire off. He reaches into the glass counter to pull out an obviously used demo unit and tries to tell me that it is brand new. I look at it and clearly there are residue of juice in the tank. Then he reaches for another tank that is sitting next to the cash register, out in the open, and try to give me that one and say that this is brand new. YOU'RE KIDDING ME RIGHT?!?! what an amateur! In the end I didn't even end up with a brand new tank, he just took one that was ALREADY opened for display purposes. At this point I've already lost my patients and just want to get out of there. I said, "you're basically showing me the door and asking me to not come back for repeat business" and he just smiled. WOW, GREAT CUSTOMER SERVICE! THERE IS NO DOUBT IN MY MIND THAT THEY SELL/SWAP USED EQUIPMENT. Don't trust this store, if you are already in the area, go somewhere else, there are lots of vape stores in Markham. -------- Dear NYX, No one is perfect and no company is perfect, but what makes a company stand out is how they treat their customers and how they solve the problem. Not solve the problem by ignoring their concerns and not taking ownership. If you are willing at admit, take responsibility, WORK with the customer and make them happy, you will have repeat business especially from a customers that once had issues with your product. There are many times where I caught you worker lying to me and being dishonest. As customers, we need to be able to trust the vendor otherwise it's game over...
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