E-bikes are somewhat new on the scene in the US and therefore, not readily available at local shops though that is starting to change. I was referred to Crazy Lenny's from a member on Reddit and purchased an expensive bike, after a couple false starts with this shop. It finally arrived in a box that had the serial and SKU blacked out with dirt on the tires, mileage on the odometer and even paint missing on the headtube (covered by a shop sticker, as if I wouldn't notice it). I can only surmise that they sent me a demo model.
Much back/forth with the owner to arrive at an amicable resolution ended with him cursing and "have your lawyer send me a letter!" and being hung up on. Classy. With guidance from my credit card issuer, I sent the bike back ($190 out of pocket) with an expectation of a refund. I got a partial refund, minus a hefty restock fee (for sending a used back in used condition....uggh). We're now one step away from arbitration over the balance.
Do yourself a favor. Avoid this shop, buy local (now that these ebikes are more common) or through vendors who aren't afraid to correspond over email. Its hard to hold someone accountable when it comes down to a he said/she said situation.