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  • I went to this Red Robin after receiving a gift card for a terrible experience that I had at a different location. Big surprise.. I visited this Red Robin and had a crappy experience.. so I give up! My husband and I ordered two appetizers and one dessert to spend our gift card. We got our 'double berry cheesecake' with no actual berries (it was supposed to come with strawberries and a berry sauce). It came with the berry sauce, which was like a watered down strawberry jam, but no strawberries. Then we also ordered these chips covered in pulled pork and cheese and red onions... and it came straight from the microwave. It had been microwaved so long that it was impossible to pull the chips apart and the cheese was not melty anymore. It was more like a rock. Not to mention, it didn't even come with the onions it mentions in the description and shows in the photo. When I asked the very busy bartender if she could send it back and request that it not be microwaved, she said that they microwave it to get the cheese to melt, instead of obliging and apologizing. When I told her that the description did not say that it was microwaved and that I would like it to not be microwaved, she again did not apologize but instead gave me an attitude and wandered off with the returned food. After this experience, my husband and I will definitely not be returning to Red Robin. Between the bad attitudes and the seriously crappy food... it's not worth another try.
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