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  • Horrible experience!!! I used to be a fan of Kelsey's but never again after this experience! Since it's renovation, my husband and I went for dinner after a hard week of work. I ordered the shrimp pad thai and my husband had wings and ribs. After a long wait, My husbands order came first and he offered me some of his meal as his food would get cold. I opened my cutlery and it was very dirty with dried food stuck on it. I showed it to our server and she brought me out another set of dirty cutlery with leftover food from a previous customer! I asked for the manager to bring this to his attention and to ask where my meal was. He apologized and brought my meal to me with another set of dirty cutlery!! Come on.....3 times in a row?!? After he apologized again, he brought me cutlery for the 4th time that he just took out of the dish washer. By then, my husband was finished his meal, I was disgusted but decided to try my meal only to find a long blond hair in it!!! GROSS!! Who knows what kind of germs other customers have picked up! Obviously, I lost my appetite. I returned it. No more apologies could compensate for the unsanitary and unhygienic food they serve and utensils they use. We didn't pay and will never ever go again! Why renovate if Kelsey's cannot even get the basics of restaurant management correct. Bottom line.....dine elsewhere!
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