I want to start off by saying this location is normally fantastic. The food is good, it's clean and the staff is on top of it here. My son and I come here a lot. I've never had a bad experience with anyone here until today.
I just had surgery and decided to use a local food delivery service for the first time today and picked Port of Subs because I feel I can count on them.
I had my usual order (1 veggie combo and another veggie with a bag of chips, no drink). When the delivery came some of my order was missing (no drink and only 1 bag of chips). The delivery girl apologized and said she'd be back with the rest of my order. She also told me to call Port of Subs and let them know what happened. I called and talked to Jamie (she helps us all the time and recognized me). She apologized and said she'd get it ready. Apparently, there was someone new working on orders.
While we were waiting, we started eating our sandwiches and they were covered with avocados. Gross! We did not order avocados (did not check "add avocado" which is an extra charge). I called Port of Subs again and this time got the new girl. The following interaction is what prompted me to write this review. Instead of apologizing for messing up my order she got an attitude with me. "So you didn't want avocados then?" If I wanted avocado I would have ordered avocado. She acted like she was doing me a favor for giving me avocado. Just because I'm ordering a veggie sandwich doesn't mean I want avocado on it. Also, the correct thing to do when you not only forget half of someone's order but also make it wrong is to apologize not get snotty. Clearly, this girl needs more training.
When the delivery person returned our order was correct and our sandwiches were delicious. Thank you Jamie for making it right and for being so nice and patient with me!