First time I came here a year ago I had amazing service. I sent them a thank you card for all the care they gave my dog when he died they were amazing!
Now a year later I had to put my other dog to sleep. The staff was very nice the Dr was amazing. I don't like the fact when I came in they grabbed my dog took her to the back and I had to wait in the waiting room. Waiting for blood work was about an hour. I was still not with my dog she was still in the back scared I'm sure. I had to put her to sleep so I had to pay for the services before they would even bring her to me like they are holding her hostage. I was told I would get her ashes back in a few days this was on Monday. Come Saturday I called about her the lady tell me we will call you when ready. She was brought in on a Monday.. So come the following Thursday I call again. Same lady again says I will be called i tell her it's been overt a week where is she. They look her up put me on hold for a while come back tell me they don't know where she is. She says let me check if she's hers. She comes back and says sorry she's been sitting here.. What the he'll? My dog has just been sitting there no one called me the first time I called they couldn't even look. Very upsetting from this experience to my last was night and day.