I was very happy with my Petsmart experience. I wanted to buy a pet for my (highly allergic)boyfriend as a birthday present. After much deliberation and about a zillion questions, we(the Petsmart girl and I) decided that a tortoise would be a perfect match--unlike the turtle that I had originally considered. In the four or five trips made to do research and buy the supplies for his "tortoise condo" we created, I found that three of the employees we talked to were very knowledgeable on the subject. They were super helpful and patient with us. I also went to another local pet store twice, it seemed pretty ghetto and no one even approached me to ask if I needed help! We'll be Petsmart frequents, I'm sure!