The building is great. Clean, nice looking, semi comfortable chairs. They have a touch screen sign in system and that is where yourjourney begins and you realize you are just a number. The woman at the desk didn't greet me in any way. She didn't acknowledge my existence at all. Her name tag printing was so small I couldn't read it and I have great eyes Darlissa (i stated reallyhard tosee it)called me up after about 15 minutes and was very pleasent. With the electronic sign in system, you would think it would be able to tell you, "thank-you, your approximate wait time is. .." but no. I was a walk in and waited about 30 minutes, I was finally called to go back and was greeted by the technician. The blood draw went well and I was sent back out to check out. The check out was another 30 minute wait. Total time about 70 minutes. They need to greet you when you come in and the wait time needs to improve.