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| - I rarely feel so compelled as to write a review, especially one with a rating as extreme as one star, but in this case I feel a responsibility to do so.
I was extremely disappointed by my visit to the Smoke Ranch Women's Specialty Care, in particular, the source of my frustration and discontent was with my experience with Dr. Deborah Hughes.
Firstly, I feel it necessary to say that this review has nothing to do with the office staff. I have been going to this office for nearly 3 years, and I have never had a problem with them--they are courteous and professional. Before, I went to a different doctor at this location, with whom I was generally satisfied, but she moved out of state--so, I recently saw Dr. Hughes.
My main concern is that Dr. Hughes made NO effort to understand me or my concerns. I was a new patient for her, yet she was in and out of the exam room in less than 6 minutes. I ultimately left feeling upset and confused, when I should have felt reassured and and cared for. Overall, her questions were short and to the point, but there was much more information she could have gleaned--there was clearly no interest in me as a patient or as a human being.
There is a very important word in the Healthcare profession: CARE. I did not feel cared for at all by this physician. Furthermore, being in my mid-thirties, and at what I thought was an annual exam (she instead needlessly charged me as much as she could), I wanted to ask her about being mature and becoming pregnant for the first time. I wanted to learn about her as a physician, and specifically about her as an obstetrician--it was clear that Dr. Hughes had no time for or interest in such conversations.
Also very frustrating: this visit felt like a complete waste of my time and money. I went for an annual exam and simply mentioned that I have been having abdominal pain and wanted to ask about it. As a result, I was told I would have to come back for another appointment. --This is egregious. The whole point of preventative care is so that patients can ask about problems, BEFORE they are problems. What was done in that exam room should have been a part of a routine exam anyway. This makes me feel even more like I was not cared for as a human patient, but seen as a medical issue and dollar signs. I find this disrespectful of my time, as I have to leave work for appointments, and money, since my deductible for the visit was over $200 for all of under 6 minutes of contact with a doctor.
As a result, I am leaving Women's Specialty Care. I write this review not only so that Dr. Hughes will improve her practice, but so that physicians in general may recognize that patients deserve humanity and respect. In return, they will be rewarded with our business and our loyalty. When care and respect are absent, soon so will patients.
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