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  • Fist off let me say this is my first Yelp review. I am so upset with the customer service I received that I had to rate them and if I could give them NO stars I would! The service department is rude, unhelpful and they have no idea what they are doing. First off I called and spoke to Ed, I have a Bison LQ horse trailer that is still under warranty. He said they did not take their warranty but would call and get charges approved and take a credit card. Bison said that was fine. I called again because I had another small fix and spoke to Rob. Rob said he was out Monday to bring it in Tuesday for both services. I had my mother take time out of her day to take it down for me since I work (which is clear across town). When she showed up Ed tells her he can't see her and she needs an appointment and he couldn't get it in until another week. One of the issues was my antenna broke and was hanging by wires from the top of the trail. Ed proceed to tell my 50+ year old mother to get up there and duck tape it. WTH??? So my mom makes an appointment to bring it back. My mother takes it back to the appointment she scheduled. Ed does not call Bison to get the charges approved or the credit card number from them. Instead has my mother pay $541 when she picks it up. I am so upset with the service I have received from them! I will NEVER take my trailer back to them nor will I buy a single thing from them again! In looking at my bill, they said nothing was wrong with the antenna but still charged me $129 for it. It is clearly glued on an Ed saw it hanging by the wires just the week before.
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