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  • I bought some items from Monroeville PA store couple of weeks ago for my friend. Unfortunately, my friend wanted a different brand of make up, and when I went to the store to return them (the items were all unopened) and I got a completely different treatment than when I went to buy the items. It was a very very unpleasant experience for me. The cashier asked me if I have used the products or not with a slight disgust to touch it- even though she could clearly see the items still sealed with the transparent plastics it comes in. I always bought my cosmetics online, or at target or just drug stores - but my co worker convinced me to start shopping at Ulta, and I have not been there too many times, but after today's experience, I am going back to shopping online and Target. Not only the attitude of your employees were terrible but the makeup aisles are filthy. I understand that there are "test products" around for customers to try them, and trying them will certainly make a mess. And every time I went there, the sections were full of make up stains and it's gross. If I am expected to get an attitude for returning some items, at least I want the store to be spotless. Now I wonder how she would have reacted if I actually opened the products and did not like- and went to ask for refund. Needless to say, you are certainly losing a customer, and I will highly encourage my friends to not go to any Ulta locations.
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