When I think of subpar service and waiting in line for a table for absolutely no reason, I think Basmati. It's rarely crowded and yet, you end up waiting for a table EVERY time. The staff means no harm - they are have a sweet disposition - just more on the easy going side and have no ability to move quickly.
The complaint is the temperature of the food. Nothing I have ever ordered has been sizzling. Perhaps because the food waits on the kitchen counter before it is picked up and delivered to the table. The food itself is just OK... nothing has a distinctive aroma.
I say, go for the buffet on Thursdays or Sundays. Buffets are exactly that subpar to average quality food at an inexpensive price.
Tip! Check in the back of the Yellow Book for a 50% off your entree coupon when you purchase one entree at full price.