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About: http://data.yelp.com/Review/id/szox_Vd6jiOWKMUBXBHgLQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-10-07 00:00:00 (xsd:dateTime)
itemReviewed	Jimmy John's
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Lawrence hit the nail on the head in his review. Ryan was a total Richard, as a friend of mine would say, LOL (sorry to anyone named Richard). We ordered lunch from this location because the location closer to our workplace was impossible to get to with all the road construction happening. I decided to drive a few minutes extra and come here. We ordered and paid online, so all I had to do was pick up my order and be on my way. My friend ordered chips, which were not in the bag. I didn't realize I didn't have them until I got back to our office, which was about 15 to 20 minutes away (lunch break fully over by the time I got back). I called the store and spoke to the manager, Ryan. I asked him to refund the chips back on to my friend's card since I didn't get them. He said that the only thing he could do was put her down for a free bag of chips the next time she came in, which would be never, considering she doesn't live or work nearby. I tried to reason with him and he replied that it's completely against store policy to issue refunds, and that he would get in trouble. I asked to speak to the manager, and he said he was the store manager. So, uhhh, Ryan, make an exception. We don't want to pay for a product we did not get. He told me to call corporate and gave me the number. Out of principle alone I called and spoke to the area franchise coordinator and she said she'd speak to the store management about better customer service, but could not guarantee they'd refund my friend's money. Over $1.25, and some pretty crappy customer service, JJ's has lost my business. Not even just this location, but in general. The pickles are good, the sandwiches are delicious, and there is some very quick service, but I am not a happy customer. This is what happens when you don't do the right thing, Jimmy John's...
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Bonnie

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