They need to invest in a multiline phone system, but I got through on 2 of 3 calls (one to ask them to reserve a game for me, one to ask where on Earth the store was located.) I didn't see a sign from the street, which would have been helpful because this shopping center is giant!
I got the game I wanted, but they charged full price for a new, but opened game. I would have thrown out the box and wrapping anyways, but that seems a little sketchy to call a game new when it's open.
The only reason they still get four stars is that they buy and sell used games, and I'm into recycling, so I'm happy to go to a store like this. The two guys working here were super nice and helpful. Great service always makes shopping experiences better!