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  • I live in the southwest, so this is a convenient Club Warehouse place to get bulk items, however it's not my favorite place. Environment is acceptable, things are usually stocked well and aisles are kept clean. Prices for the items is not always visible and some items under a price tag isn't the right item. Customer service needs to improve. I've had to ask for the location of a few items, but the employee didn't tell me where they were located. A few employees I asked actually looked upset that I stopped them to ask a question. Cashiers move very slowly, so the wait can be very long, my most recent wait in line was 35 minutes, with 2 people in front of me and they didn't have a lot of items. Prices are a bit higher per unit in comparison to other warehouse places, unless you are only buying what they have on sale from the monthly booklet. The Products they carry is not as much as other warehouse clubs, so I'd still need to go to the other store to get what I need. I do enjoy the option to use any credit card I want to make my purchases rather than being limited to either my debit card or American Express. All in all, I shop at Sam's depending on the sale book, and also for convenience. But if I need to do a large shopping trip for bulk items, I prefer to drive out and get it elsewhere.
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