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  • Dear Dunkin' Donuts, please stop sending coupons that you refuse to honor. After working in customer service for so long, nothing enrages me more than being on the receiving end of horrible customer service. I received a coupon for a free medium beverage (ANY BEVERAGE) for my birthday. Went through the drive-thru at the DD at 48th St. and Chandler Blvd. in Phoenix, AZ today during my lunch break. Ordered a medium iced caramel swirl latte, because again, the coupon said ANY beverage. The guy working at the drive-thru then asked if I was okay paying the difference. I asked why, since the coupon said ANY beverage. He then told me it was good on medium hot or iced coffee only. I then asked why there was a picture of a latte, and he said "that's a coffee." I told him to turn it over, and he goes "oh, that's just for promotional purposes." I then told him I didn't think it was right that I had to pay the difference, since the coupon said ANY beverage, but I'll pay it anyway. He then goes "well, oh well." Not SORRY for the inconvenience, or offering to have me speak with a manager. Just "oh well." I paid the 88 cents and drove off. Normally, I wouldn't get all worked up over 88 cents, but it's the principle of the matter. Not only was I treated rudely, but if you're not going to honor your own coupon, then you're practicing false advertising. I should've asked for a manager. I also should've mentioned that I worked for a different local DD about 4 years ago and was poised to become an assistant manager before leaving because I was sick of working with jerks like the one who served me today. Needless to say, I will never go to DD again. I don't care if they're more expensive - I will gladly take my business to Starbuck's from now on. At least the gentleman in that drive-thru yesterday was courteous and was willing to have a conversation with me. Sorry DD, but you did it to yourself.
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