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  • Used to be a go to shop, but has really tailed off lately. Needed special parts for mountain bike suspension. Brought the part numbers in, and asked them to order. Crickets for weeks. Happened to stop in and asked what the status on the order was, and they had no idea what happened. They claimed they made the order and the manufacturer dropped the ball. Shouldn't you as the bike shop, call the manufacturer and follow up? I fail to see where this is the customer's responsibility. For this case, I just dropped the order and figured out on my own. Had an incident after this where I called for pricing on a part. They didn't officially sell this part, but had it in the shop. I said, 'this is what I can order it for direct from Fox'. The owner replies, 'well if that is what it is'. I even told him I'd be willing to cough up some extra over the Fox price. This to me implied he would sell around that price. Well I go in to get the part, and it's suddenly very expensive. I declined and he got annoyed, implying you should support your local bike shop. Well, I'm not trying to support your early retirement... I'm trying to support mine. Also had a friend take in a bike for service - he didn't know of my recent experiences. He said same thing happened when they had to order parts. Part were supposed to arrive quick, but never showed up, and they didn't follow up. He was out a bike for well over a week and ended up just picking it up and taking it elsewhere. Sorry guys... no more business from me, or recommendations for your business.
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