This has been a repeated problem. Some of the same issues that I'm going to share is what I experienced last time I was in your facility. I brought my car in for a routine oil change, there was some complication in that process...I'm fine with that part. I was brought to my job in the afternoon by the courtesy van being promised to be phoned and picked up when the job was done. Beginning at 4pm-6pm I was calling ever 25-30 minutes. The operator would tell me that service was busy, transferred me into voicemail, etc. I even left one person with an alternative cell because mine died!! I sat at my job waiting, everyone was leaving. I felt stranded. Finally I demanded to get the service manager on the line and he asked if I had a ride...SMH. The courtesy van picked me up close to 6pm at night! Worst part of this is when I charged my phone up, I had numerous messages from my service advisor on my cell phone, which means that operator NEVER gave him my alternative cell! Talk about being FURIOUS!! This will probably be the LAST time I come back to this dealership. I paid for a service in full that was unsatisfactory. Is there an option for a half of a star???