As Cassandra pointed out in her review, the staff working at this passport office are really great people! Smiling, friendly and most importantly helpful! I had issues with my pictures, and the clerk serving me gave me different options on what I could do, and stressed I wouldn't have to take a number again regardless of the option I chose (hurrah!). She also gave me a bit of perspective: sure, it was annoying that my picture would 99% be refused so she was giving me the option to just have it redone to spare the waiting around, but I wouldn't have to do it for another 10 years.
I didn't need my new passport for any special reason other than the fact that I was 6 months away from the current passport expiring, and nonetheless the turnaround time was quick! I received my new passport in the mail less than a week after I sent in my new pictures (because of issues with getting my pictures accepted).
Another awesome thing about the passport office is that they open early. I arrived at 7:30 not knowing they started giving numbers at 7, and I was still in and out in just over half an hour. That's service!