Wow pretty exceptionally bad experience. If I could give zero stars I would. Don't waste your time or energy at this place. Worked out a deal online and old Brandon Bender said he needed to see the trade in to make it work. Cool, no problem. We go in after asking for Brandon, don't see Brandon instead some other person greets us, says he needs the keys to do a trade evaluation. Again, ok cool sounds good. 30 minutes later the evaluation is done. 15 minutes later the negotiated car is finally "found" and pulled up. We tell them we want to know if the numbers work out and we're set per the online deal since our trade was evaluated already that we spent the last 45 minutes waiting for. Only then does the almighty Brandon come out and tells us that they need the keys to evaluate it again and we should test drive in the meantime. At that point we say we want to know if the numbers work out before we drive it, because if they don't we are not interested in wasting everyone's time, including our own. At this point good ol' Brandon hands me back our key and says he "doesn't like the tone". Alrighty, thanks for wasting our time on a Sunday afternoon. Sorry Brandon if you are unable to deal with someone who values their time and doesn't want to wait for two trade in evaluations. Really...steer clear of this dealership. There are many in the metro Phoenix area, go somewhere where they at least pretend to care.