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  • The only reason I gave this 2 stars was because the food was good. However. The service was absolutely terrible. We were a party of 4 adults arrived about 5:15. There was very few people in the place, many open tables and we were told it would be 15 minutes. This should have been our first hint they were understaffed. After about 5 minutes and they seated 2 parties of 2 who arrived after us, we spoke to the manager. He did seat us but acted like he was doing us a great favor. The waitress came about 5 minutes later got our drinks and we were all prepared to order. She took our orders and a lot more people started to arrive. After about 10 minutes the waitress returned and told us several large parties had come in and there would be a little delay in getting our food. When I questioned why, if we had been there first and our order placed immediately, would we have to wait? I was met with a blank stare. We were just ready to walk out when our food arrived after over an hour after order was placed. The food arrived hot and was good, however one of our party did not get her dressing and we asked twice before it came. She then refilled our drinks but gave the wrong ones to us. The final straw was when she brought us our wet wipes and all 4 were bone dry! I generally leave a tip of minimum 20% but this night was 5% just to make sure she knew I had not forgot. Will never return here. No wonder Quaker State is closing multiple locations with service like this.
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