| rev:text
| - I wasn't sure if I should write a review, because these guys have BBB stickers on the windows, and the whole reason I went to them in the first place is because I had read enough positive reviews of the place that I thought they'd be a good shop. I read some of the negative reviews here on Yelp (you might have to look for them, they get buried, I guess), and my situation is so similar to those that I decided that I should write a review, so people get a full story.
I went in for an oil change (the 2nd time I've gone to them, I think), and I wanted them to look at the AC and tell me if there was something that they could do to "goose" it (my words). I told the gentleman that the AC worked, and that it was just that the car was 8 years old now, and I wanted to know if they could make the AC supercool, like-new, did they have a service like that? He said that he could check the pressures (I'm assuming that this is a diagnostic thing), and tell me if a system flush would be in order, and that additional work, if recommended, would cost about $140. I consented to the pressure check, and he said that I did in fact need the additional work. My girl and I are fixed income (I am PTSD, and a student, and she's in surgery recovery), I talked it over with her, and I told him that I'd have to put it off, too broke, but thanks.
I left with my car, after the oil change. Now, the AC is hissing nonstop, and is blowing only outside temperature air (today, it's 102 degrees). Of course, I returned and explained the problem, and they immediately took up a defensive posture, talking over each other about ASE certifications and years in business, and now I've got the nerve to walk in there and accuse them of bad business practices - the whole thing was weird. I never said a single word like that. I had to state several times that I wasn't accusing them of anything, all I was saying was that my AC was functioning when I arrived, and when I left, immediately after their inspection, it no longer worked. I just needed them to fix that, please. They insisted that they did nothing wrong, and that they would not make any assurances that my AC would be restored to its prior state, but that they would give it another pressure test. I said that I needed someone to commit to me that the AC would be restored to its prior state. I said that I needed to speak to whomever was the store manager, owner, whomever could address such a serious customer service issue. I was told that person was not there, and that the person that I was speaking to was the de facto person in charge. I was also told that the technician that inspected my AC was off premises, paying his mortgage, so there would be a delay. I need to tell you, this was very strange. I took out my camera phone to document the clock on the wall, my receipt, the garage through the customer lounge window, and the individual at the front desk swore at me, telling me that he would call the police if I took his picture again, swearing again when other employees entered (I think there were four guys gathered now, but employees were walking in and out, and I think everyone spoke at one point or another, and they were all saying things to the effect that I had a bad attitude...and I'm the only customer in the store this whole time - nice right?). I told the man swearing at me that I had my phone out to protect myself, the only reason. One of them said that they would do the AC work for free, and that they wanted me to leave and to never come back. I told them that I would absolutely do that, just please restore my AC to functioning, as it was when I arrived an hour before. They did return the AC to its prior state (it's been a few hours, and I think everything is fine again), and the oil change that I originally came for seems fine. Anyway, that's just one person's experience, and they do have more positive reviews than negative ones, so take it for what it's worth, but like the man told me, I'm not going back.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)