I've gone to this place a few times since they've opened and have never had any issues. The employees are always nice and friendly, and the actually process of making the rolled ice cream is pretty entertaining to watch. I've only gotten the strawberry Nutella and it never disappoints; the combo is just delicious. My only gripe with the place is that sometimes you end up standing longer in line than you do sitting down to enjoy your dessert due to the long line.