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  • this companys reps have push their luck AT&T-itude. rude people all over. i dont think they know what customer service means.. i asked reps in stores & via the website one, what i thought was, a simple yes or no question & never received the same answer twice. wtf? online reps, lucky they dont have to deal with me face to face. lady at the decatur store, again, youre lucky i called & didnt come in. after years in retail, i cannot STAND bad customer service. yeah, im one of those people. so, why review this particular store and not complain to at&t directly? well i did. BUT, RJ, thats why. what a breath of fresh air he was to deal with after everyone else encountered. even with all the technical difficulties and EXTREMELY long wait to get my problem solved, this guy never lost his personality. professional, knowledgeable & so pleasant, he should replace that girl in the at&t commercials. for real. i will ALWAYS request RJ from this point on. seriously, someone promote this guy.
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