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| - I am so angry at this place. I needed a spot removed under my eye. I was told, it's cosmetic, so I can't go through my insurance, but it would only cost $30 to have it removed. No problem. I went into my room, and the nurse wasn't very friendly. No smile. Ok, no big deal, maybe she was having a bad day. Then in came the NP . ALSO very unfriendly, no smile. Oh well, I was just there to have the spot removed. The NP had her back to me, she turned around with the device up, on, and coming at my face. I barely had time to close my eyes before she started freezing it off. Pretty unpleasant experience. But at least the spot was going to be gone. They said come back and they'd remove the rest if she didn't get it. And she didn't. I had been putting off going back in because it was so unpleasant. Today, I got a bill for $40. I called. Well, the $40 was for the "office visit," and they DID send it to my insurance. NO ONE said a word about an office visit fee. All they said was that it was going to be $30. No mention of an office visit fee, AND I was told it wouldn't go to my insurance. I'm so angry! This was SO slimy! Be up front with your patients, and a smile wouldn't hurt either. It's uncomfortable enough coming in. Customer service is a thing.
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