Getting someone to actually answer the phone is the hardest thing when it comes to this place, second hardest is once they get on the phone to get them to answer a question is like breaking into a bank (not that I know how to do this) I'm just saying. My sisters have been going here since they were babies and every year it's an issue, I guess it's time for a change. Once you get your prescription it's your right to do with it as you feel. Well with these people even though it's clearly written on the prescription that you can they are really not that willing to let you do so. They first of all don't write everything down on the prescription that you need to go get glasses, I called this morning to get information, they gave me the run around put on hold for hours it seemed. The lady clearly had no idea what was going on, but I soon realized it wasn't her fault they actually have no type of communication between the staff. Finally I got the great opportunity to talk to one of the finest members on staff. She was one of the rudest people, loud not wanting to give information as if she was guarding a vault some where. It was a horrible experience I hate that place. Beware go somewhere else. They don't know what customer service is, it's a million people on staff and no one knows nothing or they like keeping secrets about your eyes....lol