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| - If I can give half a star, I would have.... The one star went out to the deserving valet and bell check department. They were courteous, professional and very accommodating. The rest of the staff, zero! The unprofessionalism of the front desk to the housekeeping commanded never ever book here again!!!! If it not have been for Bazaar to lure us to try it out here. We would not have booked here.
Checking in late as expected, we called heads up but as we arrived late, we were greeted by the front reception that they gave our room away because that's just what they do as people start to check in even though we called in advance that we were checking in after midnight and were told they would make a note of it. Speaking to Marissa at the front desk requesting if we could stretch our check out time til noon, we were immediately told we will be charged right away if we went beyond 11am... Customer service via front desk is just not as accommodating. Housekeeping skipped our room 2 nights in a row!! When asked if we could get towels, they gave us 2 face towels and were told that that's all that is available even though her Cart was full of supplies.
Front desk personnel holds a great caliber of how guests should be treated, greeted, accommodated. Their rapport with customer service was just completely lacking. I would never book here again even if offered at a discounted price. Whoever is the Chief of management, please take note... Customer Service is the key to bringing back customers. Work on it, if you want to stay competitive in Las Vegas....
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