The staff welcomed me and explained the process. I was asked what my desired results were, and left with beautiful lashes, no more mascara for me! My technician was Carla, she was gentle and definitely gave me gorgeous eyes. She made sure I was happy and offered to add more or remove if I felt the lashes were not right. I fell asleep and when I woke up had an amazing happy surprise. I signed up for the club, 10% discount on products and services at a reduced rate. The store is clean and comfortable. The parking lot is large and no trouble with traffic. Carla explained the do and don't so lashes will last. I am going back and scheduled already.