Worst customer service ever! How can the manager and their employee double team a customer? Is this how customer service is? So if they allow this when a customer states about their prices, I wonder how they treat their other customers? I also work as a manager and I NEVER WOULD DOUBLE TEAM A CUSTOMER to show that the customer is in the wrong. CUSTOMERS are always right and if a customer believes one thing you just don't double team the customer.
This is bad customer service and also at its worst!
Remember, when you are in a management position you should have respect for your customers and lead by example. If the employee sees this type of involvement with the customer, maybe that manager needs to quit and find something else that is less customer oriented.