The first time I came here the guy who helped me was super nice so I decided to take my Ibanez acoustic electric in to trade or sell. I called a few days before and the guy who answered was super rude but he said to bring it in and they'd take it. When I brought it in today no one acknowledged us at the door and after waiting to be seen for a few minutes, we decided to go find an employee, at which point we were ordered by a voice at the back of the room to go back to the front because we had the guitar and case in hand. After this, an employee finally came over only to inform me they don't even take Ibanez guitars so congratulations, huge waste of time, and absolutely terrible customer service. All male employees who are obviously too filled with musical inclination to treat customers decently.