| rev:text
| - I went to Bulgogi brothers with 2 of my friends last night because we heard that the place was newly opened. When we went in, the atmosphere was clean, simple and seemed organized. It was up to this point when it was good. All in all, the meat quality was good but I found the marinate to be too sweet. Here are some of my major complaints:
1. When the waiter came by to take our orders for drinks, we tried to order a pitcher of beer, which the waiter said the taps were dry. I then pointed to the menu and ordered a bottle of Ashahi beer which was priced as $5.50. My friend ordered a bottle of Kirin beer which was also priced the same ($5.50). When the beer arrived couple minutes later, with the Asahi bottle significantly bigger (650ml) than the Kirin bottle (330ml). I asked the waiter if both bottles are priced the same and he told me that the Asahi bottle was priced at $9.50. I told the waiter that I ordered the small one but he said "sorry, we only have the large bottle in stock tonight". How can he say this and why didn't disclose this in the first place? I even told him that I pointed to the menu and ordered the $5.50 one but it seemed he didn't even care. I attempted to talk to the manager but at this point I was too tired to deal with this. I felt that I was scammed and ripped off by this experience.
2. The waiter, waitress management is quite chaotic. There was no single responsible waiter for our table. There were at least 5-6 staffs that were serving the table. With this arrangement, no one was accountable for the service. As such, when we requested certain things, many times, they did not deliver/respond in prompt manner (see number 3 for example)
3. We ordered a dish of dumplings as an appetizer and 3 servings of bulgogi, steak, and galbi derivative combo as main dish with 3 bowls of rice. After 15-20 min, the meat combo came out before the dumpling was delivered to our table. I then asked a waitress when the dumpling was going to come. 5 minutes roll by, there is no response. I ask a different waitress and she comes back after 5 minutes saying the dumpling will be ready in 5 minutes. The dumpling came out after 10 minutes. I find this not acceptable because the appetizer should have come out first before the main dish. The dumpling was under the appetizer column!
4. The food is way too expensive here. I am not a heavy eater but I seriously felt hungry after sharing the 3 servings of meat combo (priced roughly $55). All of us pointed out that the picture on the menu had way way more meat than the actual dish that came to our table (also another scam). I also did not like the fact that rice bowls were not included as part of the combo.
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