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  • I am a frequent shopper of the Petsmart on Stephanie and the employees are always very kind and helpful. Unfortunately not so much on Saturday morning, the day after Black Friday. I noticed some dog treats that were on sale so I excitingly grabbed a couple boxes. When I went to the counter I was rudely greeted by an older employee with long blackish grey hair possibly named Brittany advising me the price was wrong and would not honor the prices listed on the product floor. The employee cut me off continuously claiming it was a "Black Friday" price and refused to honor it along with her unprofessional attitude. Eventually she called the manager, which he or she advised her to honor the prices as the product floor DID show the dog treats were discounted. When I said thank you she refused to apologize or say another word. Basically shoved us out the door with our purchase. This employee needs to be retrained on customer service and understand that if a price is listed regardless of when it should have been taken down, you must honor it. I liked this store but may choose the other more convenient location for me in Henderson.
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