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| - I got a gift certificate for a 90 min massage and was so excited to use it after my school year ended and while my kids were still in school. Unfortunately, the relaxation I had in mind was not what I received. Even after discussing my desire for a quiet, relaxing massage with the front desk staff, my massage was anything but. My therapist talked non-stop and was extremely rough, even after I asked her to tone down the pressure several times. I found myself wishing my 90 minutes was up. Then, when she massaged my face, I could smell whatever spicy dish she had eaten. I was absolutely disgusted and disappointed.
As I was paying and checking out, I told the front desk staff about my experience and when they tried to give me a deal on my next massage I explained that I wasn't able to afford another massage and would have to wait until I got another gift certificate. He said that was too bad and I was on my way.
Later that day I received a called from the manager of this location, again trying to get me to purchase a discounted massage. I again explained my predicament - little money, no babysitter, etc. and she said she was going to talk to her manager and see if she could offer me something else. I never heard from her again.
I was extremely disappointed in this whole experience. I was very clear about what I wanted from my massage and did not receive it. Then, to make up for their mistake, the staff tried to pressure me into buying another massage. I don't think this was the way to win a repeat customer and I am even more disappointed that I never heard from the company again.
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