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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-08-31 00:00:00 (xsd:dateTime)
itemReviewed	Diamond Granite & Remodeling
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	10 (xsd:int)
rev:text	I have taken a lot of time thinking about this review and truly feel I would be doing a disservice to future customers if I didn't write about my experience with Diamond Granite. As you look over their reviews you will see inconsistent reactions from past customers. If you are someone who needs communication and a clear understanding of what to expect then this is not the company for you. I can say their fabrication work is good but their attention to details and customer service is poor. If you are able to work with Alex and Rachel then you might have a decent experience...however the company as a whole struggles with details and communication. I was contacted several times by them but never about my project. They made miscalls and texts to me about other projects and once about what an employee should be doing for the day. I asked them for suggestions on an island and indicated my budget and time line and they suggested I work with someone else. I had them fabricating my granite for my island and really didn't want to use several companies..so I talked to Daniel about it and he came to the house with his designer...who definitely wasn't happy with me and it showed....they came back with a BIG PRICE ...$1000 dollars over my budget not including the top! Sent me a clear message they weren't interested in my business just my pocket book! I went with a custom cabinet maker and he delivered a better product for $1500 dollars less... At time of install they gave me a 2 pm time and showed up at 4pm stayed til past 9pm and I did most of the clean up! I asked if Daniel was going to show up and he texted he would if he had time! Well he did...shows just in time to give me my bill and take payment. No concern for the time frame or for my time....the counters were done well ...the install was average...and then when the plumber came the next day...they forgot to drill all the wholes and they had to send somebody back the next morning! Just very disorganized and unapologetic. His partner Alex showed signs of wanting to come back and deliver a back splash piece for behind my range and it bothered Daniel....told Alex he could do it now that he opened his big mouth...I felt unappreciated. I could go on and on about the lack of customer service. I needed another small piece of counter top and Daniel said he might have something and would call me the next day to let me know....what do you think happened? The next time I heard from him was a text wondering if I found someone else to do my island... I was really scared about having them finish my island top but more scared about trying to find someone else so luckily I called and spoke with Alex and he was nice enough to make the appointment to measure. I received a call a few days later from the office...they didn't know what the appointment was for? Again no communication in the company and I am having to fill in the blanks. The appointment was set for 4pm and by 4:20 no one called or showed. So again I call and ask if someone is on their way...they call Alex and then he calls to let me know when to expect him.... It was a full time job managing them and my install and I had to pay them!!! Again the top came out great and was happy with the fabrication. But again I expected to pay one price and Daniel slid in his final gouge! $545 dollars for them to move an outlet on the same wall to a lower position for a beverage cooler. They added some trim....but it wasn't made of gold! If you don't want to go through all this I highly suggest you do your research and try and find a company that is more professional, concerned about communication and really appreciates your business....this company does not! And they will prove it by not responding to this review or trying to make anything right by me....As Daniel told me when I was concerned about the install....they aren't PERFECT! Far from it! Please don't use them....their has to be someone better for your time and money!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ronda

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