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  • This is my first time coming to this location as my boyfriend and I have been to 2 other locations in Toronto. My first impressions of this place was the restaurant was nicely designed and very clean. I came here with a group of 20 people for a birthday dinner. The moment my boyfriend and I arrived we were seated immediately as we were the first of the 20 to arrive. The waitress was very friendly and asked if we wanted to start off with a drink, we kindly refused and said we would wait until the rest of the party to arrive. Fast forward, we all have ordered our food and everything is going well except for the little mix up with who ordered what, but that was "figured out" quickly. The food was okay, I have tried better but it was still good it also came out right after we ordered them which was a plus. The waiters were attentive and friendly. Now time for the bill......they DO NOT do SEPARATE billing which is complete bs! They basically give you one bill and make you figure out yourself what each group ordered. What a complete nightmare! I mean everyone remembered what they ordered but having to figure out separating the bill amongst eachother was so time consuming and aggravating. I understand that their system does not allow them to separate the bill (this needs to change as other captain boil locations have systems where they are able to do separate billing) but the least the waiter could've done was assist us with the billing by cross referencing what she had put down on her ipad for what each group got....but NOPE they were too lazy for that. Once everyone paid, the waitress came back and told us we were short $40.00.....ughhhh well if they had done their job in the first place by SEPARATING THE DAMN BILL WE WOULDN'T HAVE TO GO THROUGH THIS AGAIN!!! Some of us already overpaid (my boyfriend and I included) by compensating for the bill being short. Once we solved the issue of the short $40.00, she then comes back to us saying we are actually short $100.00 seriously.....huge argument between us and the staff. The birthday girl told the waitress she used to work for the food industry and had counted the money in front of them and cross referenced the bill with what we had paid for....basically she did their job for them because they were too brainless to figure it out themselves. At the end, they were wrong and they had miscounted the money, I mean c'mmon before you go out telling the customer they're short money double check or triple check before you make yourself look ridiculous. Anywaaaaaaays, I will definitely NOT be coming back to this location, such a headache this place was. They definitely need to revamp their billing system as I see majority of the reviews here are having problems with it. I recommend you going to the other locations to save yourself the headache.
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