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| - tl;dr--Management sucks at event planning, and hires police to enforce store policies, which were only reiterated correctly if store policy is "f*** you".
This is a review of this particular store's ability to function during Black Frid...er...Thanksgiving, a.k.a. the worst shopping experience I've ever seen, even compared to other Black Friday madness.
Okay, so doors are open all day, but no one is allowed to have anything discounted until 6pm, in which sales are conducted in intervals of two hours. This is obviously bullshit, but it's not unique to this store, so I'm not giving them one star for that.
Fine print on ads reads that tickets may be given out in advance to shoppers who get there early to wait. However, this is at the management's discretion, and staff wouldn't disclose whether or not they'd participate. Additionally, they pick and choose which items to give out tickets for. This is dumb.
So here's what really grinds my gears:
-The Black Friday map was inaccurate. While it says "laptops here", only half of them were in that actual location. The other half were on the other side of the store, with no way to figure it out without stumbling upon it.
-Police were getting aggressive with shoppers, blatantly misinterpreting store policy. "If you don't have a ticket, you can't get this item! Leave!" They straight up yelled at someone to get away for no reason, even though there were coupons shoppers could pick up to pay for their item now and have it shipped later. I cannot stress enough how terrible it is to be intimidated by law enforcement for doing nothing wrong.
-When picking up a voucher, shoppers have to pay for the item at the cashier, and have it shipped later. That's awesome for people who don't like to literally camp in parking lots. However, management CHOSE to open up ONLY TWO registers for these vouchers, forcing what looked like 80% of the traffic into two lines that easily took 90 minutes. My friends took their vouchers to a different location to avoid this crap.
This used to be my go-to spot for busy holiday shopping. It felt like a location not a lot of people went to for more expensive items. NEVER. AGAIN.
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