I have been a client at Cadillac of Las Vegas for 4 years, two different cars. I have never had an issue with service or purchase. Doug Ellis has been my contact in the Service Dept . and has always done a great job. Doug informs me of the time and cost, if any, and always delivers as promised. If I needed a rental or ride, it was provided. I had an issue with my air on a vacation in California, took it to a Cadillac dealership and it was supposedly fixed. On the drive home in 110 degree weather, it went out. I took it in for repair when I returned to Vegas and Doug had it fixed and returned within a few hours. I had a recall on my new car, took it in, was fixed and 3000 mile service done in 1 hour, as promised.